Setting default columns in the Case Details Report

The Case Details Report includes a comprehensive breakdown of the elements of cases within a time period, including their severity, any tags applied, and who the case was assigned to. This report can be used for data processing and chart generation.

In some organizations, some columns within the Case Details Report might not be needed. You can set which columns should be included in the Case Details Report by adding a system property. 

1. As an admin user, go to Settings > System Properties
2. Create a new system property named REPORT_CASE_DETAILS_COLUMNS
3. Type the names of the columns you wish to be included in the report, separated by commas with no spaces. For example, if you want the Case Details Report to only show the case locator, description, and assignee fields, you would enter Locator,Description,Assignee
4. Save the system property.

You can edit the system property at any time if you need to change which columns should be included. To reset the report back to the default of showing all columns, delete the system property. You can recreate the system property at any time. 

Defaults are saved for the entire account. This means that anyone who downloads the Case Details Report will see the same columns included.