Enabling Multi-Factor Authentication (MFA, 2FA) for a user

Please follow the below steps to enable 2FA authentication for your user account. 

1. Head to Settings, located under your name on the right side of the Cydarm dashboard
2. On the left hand side of the Settings page, click on Users in the side menu
3. Find your user name created in the Users list, and enter into the properties for that user 
4. On the main panel, under Update user, click on the blue tab Enable 2FA located on the right side.
5. A notification pop up will appear telling you to "Ensure that user.com has a soft token application installed on their mobile device and ready to enrol for 2FA." (Soft token application is for example Google Authenticator or Microsoft Authenticator). Press Continue. 
6. The platform will display a QR code. 
7. You will need to screen shot the QR code. Please note - this is the seed value for 2FA and must be transmitted securely and deleted after use.
8. Once you scan the QR code, this will enable the authenticator to generate a 2FA code for the platform (Cydarm supports both Google Authenticator and Microsoft Authenticator for 2FA).
9. You will then receive the 6 digit authenticator code (generated codes are only valid 60 secs).
10. Under the QR code on your screen, you will need to enter the 6 digit code and click VALIDATE.
11. Once you have validated the QR code, you can now login in to the Cydarm portal with your Password + 2FA details:

• • Username: ######
  • Password:  ############ (+6 digit authenticator code)
  • Add the 6 digit authenticator password to the end of your already existing password 

Note 1: For Password + 2FA login details, see Login to Cydarm support documentation here. 

Note 2: To remove MFA from a user account currently requires a backend database operation. For hosted customers, please log a support ticket for assistance. 

For more detailed technical information please refer to our Cydarm API documentation.