Cydarm dashboards user guide

Overview

Data is the lifeblood of Cydarm, and how you visualize it matters. The latest iteration of the dashboards introduces a configurable Operations Dashboard with new chart types, key metrics, and filtering options; letting you tailor your analytical view to the needs of your team.

Dashboard 

The Dashboard tab in the top navigation serves as the primary analytics hub, featuring a tabbed layout with a Main (classic view) and a configurable Operations dashboard.

Main tab

The Main tab provides a fixed set of key visualizations:

• Severity Snapshot — pie chart showing the distribution of open cases by severity level

• Severity & Status Snapshot — breakdown of cases by both severity and status

• Open/Closed Cases — time-series chart tracking case volume over time

• Key Metrics:

  • Total Cases Opened

  • Total Cases Closed

  • MTTC (Mean Time to Containment)

  • MTTR (Mean Time to Recovery)

Operations tab

Currently we offer a standard configurable dashboard under the Operations tab. This Dashboard offers distinct new chart types and new customization features.

Cell types

Dashboards are composed of two types of cells:

• Chart cells — visualizations (bar, pie, heatmap, line, or table)

• Metric cells — single KPI values (e.g., case counts, durations like MTTC/MTTR) with animated transitions

Chart types available

Data grouping options

Charts can be grouped by:

• X-axis: time, status, severity, assignee, tag, day of week

• Y-axis: hour of day, severity, status, assignee

• Aggregation: count, open/close, compliance percentage

• Sort order: ascending or descending

Time range selection

A date range picker is available at the top of the dashboards page with the following presets: 

Filtering 

The filter panel lets you narrow dashboard data across multiple dimensions simultaneously:

• Tags — filter by case tags

• Severities — filter by severity level

• Organizations — filter by organization (multi-org users)

• Assignees — filter by assigned user

Filters apply to all charts and metrics on the current dashboard.

Auto-refresh 

Dashboards poll for updated data automatically (default: every 30 seconds). Polling pauses when the browser tab is not active and resumes when you return.

Managing your dashboard 

Editing a dashboard layout

1. Click the Edit button to enter edit mode

2. Drag and drop cells to rearrange them on the grid

3. Resize cells using the resize handles that appear in edit mode

4. Click Save to persist your layout, or Discard to revert changes

Note:

Editing custom dashboard layouts requires the update permission on your organization's properties

Only one save operation is processed at a time to prevent conflicts. The Save button is disabled while a save is in progress.

Discarding changes

If you are unhappy with your layout changes, click Discard to reset the dashboard to its last saved state. This exits edit mode and restores the previous layout immediately. No confirmation required.

Resetting filters

To clear all active filters, deselect all values in the filter panel. When no filters are selected, the dashboard displays unfiltered data across all cases.

Permissions

• All authenticated users can view dashboards

• Editing custom dashboard layouts requires the update permission on your organization's properties

• If you don't see the Edit button, contact your administrator to request the appropriate permissions

Troubleshooting

Charts not rendering

If a chart displays "Chart could not render" or "Chart failed to render":

• The chart data may be incompatible with the selected chart type — try a different visualization

• Click the Retry button on the error card to re-attempt rendering

• If the issue persists, check that the dashboard's time range includes data (try selecting All Time)

Charts showing "No data returned" 

If a chart displays "No data returned" or a table shows "No cases found":

• Verify your selected time range covers a period with case activity

• Check that your active filters are not too restrictive — try clearing all filters

• Confirm that your organization has cases matching the chart's criteria

Dashboard layout not saving

If you see "Error occurred while saving dashboard layout":

• Verify you have the update permission for your organization's properties

• Check your network connection and try saving again

• If the problem persists, contact your administrator — the layout server may be temporarily unavailable

Your unsaved changes remain / persist in edit mode so you can retry without losing work.

Dashboard not loading

If you see "Error occurred while fetching dashboard layouts":

• Refresh the page to retry the fetch

• If your saved layout has become corrupted, Cydarm will automatically restore the default dashboard configuration

If you navigate to a dashboard ID that does not exist, a "Dashboard not found" message is displayed with a link back to the main dashboards page.

Metrics showing "---" 

If a metric panel (e.g., MTTC, MTTR, case counts) displays "---" instead of a value:

• The metric may not have data for the selected time range

• The backend may still be calculating — wait for the next auto-refresh cycle (default: 30 seconds)

Support 

For additional assistance with dashboards:

• Contact your Cydarm administrator for permissions or configuration issues

• Submit a support request through your organization's support channels