---
title: Cydarm dashboards user guide
description: This article outlines the functionality of the Cydarm configurable dashboards
---
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# Cydarm dashboards user guide
## This article provides guidance around using the configurable operations dashboard.
### Overview
Data is the lifeblood of Cydarm, and how you visualize it matters. The latest iteration of the dashboards introduces a configurable Operations Dashboard with new chart types, key metrics, and filtering options; letting you tailor your analytical view to the needs of your team.
### Dashboard
The **Dashboard** tab in the top navigation serves as the primary analytics hub, featuring a tabbed layout with a **Main** (classic view) and a configurable **Operations** dashboard.
### Main tab
The **Main** tab provides a fixed set of key visualizations:
- **Severity Snapshot** — pie chart showing the distribution of open cases by severity level
- **Severity & Status Snapshot** — breakdown of cases by both severity and status
- **Open/Closed Cases** — time-series chart tracking case volume over time
- **Key Metrics:**
- Total Cases Opened
- Total Cases Closed
- **MTTC** (Mean Time to Containment)
- **MTTR** (Mean Time to Recovery)
### Operations tab
Currently we offer a standard configurable dashboard under the **Operations** tab. This Dashboard offers distinct new chart types and new customization features.
#### Cell types
Dashboards are composed of two types of cells:
- **Chart cells** — visualizations (bar, pie, heatmap, line, or table)
- **Metric cells** — single KPI values (e.g., case counts, durations like MTTC/MTTR) with animated transitions
#### Chart types available
| **Type** | **Use Case** |
| --- | --- |
| Bar | Compare values across categories (severity, status, assignee) |
| Pie | Show proportional distribution |
| Line | Track trends over time |
| Heatmap | Visualize patterns across two dimensions (e.g., hour of day vs. day of week) |
| Table | Tabular case data |
#### Data grouping options
Charts can be grouped by:
- **X-axis:** time, status, severity, assignee, tag, day of week
- **Y-axis:** hour of day, severity, status, assignee
- **Aggregation:** count, open/close, compliance percentage
- **Sort order:** ascending or descending
#### Time range selection
A date range picker is available at the top of the dashboards page with the following presets:
| **Preset** | **Range ** |
| --- | --- |
| Today | Current day |
| Yesterday | Previous day |
| Last 7 Days | Rolling 7-day window |
| Week to Date | Monday through today |
| Last Month | Previous calendar month |
| Month to Date | 1st of current month through today |
| All Time | Entire history |
| Custom | Pick specific start and end dates |
Time ranges are timezone-aware and adjust automatically based on your user timezone setting.
#### Filtering
The filter panel lets you narrow dashboard data across multiple dimensions simultaneously:
- **Tags** — filter by case tags
- **Severities** — filter by severity level
- **Organizations** — filter by organization (multi-org users)
- **Assignees** — filter by assigned user
Filters apply to all charts and metrics on the current dashboard.
#### Auto-refresh
Dashboards poll for updated data automatically (default: every 30 seconds). Polling pauses when the browser tab is not active and resumes when you return.
### Managing your dashboard
#### Editing a dashboard layout
1. Click the **Edit** button to enter edit mode
2. **Drag and drop** cells to rearrange them on the grid
3. **Resize** cells using the resize handles that appear in edit mode
4. Click **Save** to persist your layout, or **Discard** to revert changes
#### Note:
Editing custom dashboard layouts requires the `update` permission on your organization's properties
Only one save operation is processed at a time to prevent conflicts. The Save button is disabled while a save is in progress.
#### Discarding changes
If you are unhappy with your layout changes, click **Discard** to reset the dashboard to its last saved state. This exits edit mode and restores the previous layout immediately. No confirmation required.
#### Resetting filters
To clear all active filters, deselect all values in the filter panel. When no filters are selected, the dashboard displays unfiltered data across all cases.
#### Permissions
- All authenticated users can **view** dashboards
- **Editing** custom dashboard layouts requires the `update` permission on your organization's properties
- If you don't see the Edit button, contact your administrator to request the appropriate permissions
### Troubleshooting
#### Charts not rendering
If a chart displays **"Chart could not render"** or **"Chart failed to render"**:
- The chart data may be incompatible with the selected chart type — try a different visualization
- Click the **Retry** button on the error card to re-attempt rendering
- If the issue persists, check that the dashboard's time range includes data (try selecting **All Time**)
#### Charts showing "No data returned"
If a chart displays **"No data returned"** or a table shows **"No cases found"**:
- Verify your selected time range covers a period with case activity
- Check that your active filters are not too restrictive — try clearing all filters
- Confirm that your organization has cases matching the chart's criteria
#### Dashboard layout not saving
If you see **"Error occurred while saving dashboard layout"**:
- Verify you have the `update` permission for your organization's properties
- Check your network connection and try saving again
- If the problem persists, contact your administrator — the layout server may be temporarily unavailable
Your unsaved changes remain / persist in edit mode so you can retry without losing work.
#### Dashboard not loading
If you see **"Error occurred while fetching dashboard layouts"**:
- Refresh the page to retry the fetch
- If your saved layout has become corrupted, Cydarm will automatically restore the default dashboard configuration
If you navigate to a dashboard ID that does not exist, a **"Dashboard not found"** message is displayed with a link back to the main dashboards page.
#### Metrics showing "---"
If a metric panel (e.g., MTTC, MTTR, case counts) displays **"---"** instead of a value:
- The metric may not have data for the selected time range
- The backend may still be calculating — wait for the next auto-refresh cycle (default: 30 seconds)
### Support
For additional assistance with dashboards:
- Contact your Cydarm administrator for permissions or configuration issues
- Submit a support request through your organization's support channels
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