This article explains how user accounts using internal authentication can be set to require TOTP based two-factor authentication (2FA).
Please follow the below steps to enable 2FA authentication for your user account.
- Head to Settings, located under your name on the right side of the Cydarm dashboard
- On the left hand side of the Settings page, click on Users in the side menu
- Find your user name created in the Users list, and enter into the properties for that user
- On the main panel, under Update user, click on the blue tab Enable 2FA located on the right side.
- A notification pop up will appear telling you to "Ensure that user.com has a soft token application installed on their mobile device and ready to enrol for 2FA." (Soft token application is for example Google Authenticator or Microsoft Authenticator). Press Continue.
- The platform will display a QR code.
- You will need to screen shot the QR code. Please note - this is the seed value for 2FA and must be transmitted securely and deleted after use.
- Once you scan the QR code, this will enable the authenticator to generate a 2FA code for the platform (Cydarm supports both Google Authenticator and Microsoft Authenticator for 2FA).
- You will then receive the 6 digit authenticator code (generated codes are only valid 60 secs).
- Under the QR code on your screen, you will need to enter the 6 digit code and click VALIDATE.
- Once you have validated the QR code, you can now login in to the Cydarm portal with your Password + 2FA details:
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- Username: ######
- Password: ############ (+6 digit authenticator code)
- Add the 6 digit authenticator password to the end of your already existing password
Note 1: For Password + 2FA login details, see Login to Cydarm support documentation here.
Note 2: To remove MFA from a user account currently requires a backend database operation. For hosted customers, please log a support ticket for assistance.
For more detailed technical information please refer to our Cydarm API documentation.